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*Free shipping is available within the USA & Canada, on orders over $10.

 

Customer Service

&

Return Policy

 

HustlerPanties.com Customer Service...hard at work!

Customer Service

Here at HustlerPanties.com we pride ourselves on our commitment to providing excellent customer service! Contact us via email, telephone or mail:

Email: cs@hustlerpanties.com

Phone: (104) 720-0517

Toll Free: (856) 537-2493

Mailing Address:

Hustler Panties

219 Turtle Street

Ontario, CA 92227

Shipping & Packaging

The products you see at HustlerPanties.com are in stock & ready to ship! Our shipping department is extremely swift and getting you your frilly panties is our top priority. Shipment of your order will take place within 1- 2 business days & in many cases your order will arrive in just 3-4 days!

All items purchased from HustlerPanties.com are shipped in a USPS Priority Mail box, or a plain manila envelope. The return address on your package will be: Vicious Enterprises. The name HustlerPanties.com will not appear on the outside of your package. Your pretty panties will remain our little secret!

 

Shipping Rates - United States & Canada

Purchase Total
Standard Shipping Rate
Express Shipping Rate
$0.01 - $9.99
$2.99
$14.99
$10.00 - $19.99
$3.99
$15.99
$20.00 - $39.99
$4.99
$16.99
$40.00 - $59.99
$5.99
$17.99
$60.00 - $99.99
$7.99
$18.99
$100.00 & up
$6.99 + $1 per each additional $25.00
$18.99 + $1 per each additional $25.00

 

Shipping Rates - International

Purchase Total
International Shipping Rate
$0.01 - $9.99
$6.99
$10.00 - $19.99
$7.99
$20.00 - $39.99
$8.99
$40.00 - $59.99
$10.99
$60.00 - $79.99
$12.99
$80.00 - $99.99
$14.99
$100.00 & up
$14.99 + $2.50 per each additional $25.00

 

Shipping Time Schedule

Orders are usually shipped within 1 - 2 days after they are placed. If there is a delay in shipment of your order, customer service will contact you to let you know. Once an order has been shipped, it will usually arrive within 3 - 7 days. International orders typically take 6 - 12 days to arrive, but occasionally they can take a bit longer due to customs delays. Express shipping within the USA will arrive in 1 - 3 days. Express shipments to Canada will arrive in 3 - 5 days.

Return Policy

  • HustlerPanties.com accepts returns, for exchange or refund, of the following items: defective lingerie, shoes, unopened hosiery & rhinestone jewelry.
  • Costumes are returnable for exchange of size only.
  • Due to strict government regulations, lingerie can not be returned or exchanged, so if you need help with sizes, please contact our customer service deptartment prior to placing your order.
  • Returns must be accompanied by a RA Number, which can be obtained by contacting customer service at: cs@hustlerpanties.com. Unauthorized returns will be refused.
  • Returns must be received within 30 days of purchase.
  • Shipping & handling charges are nonrefundable.
  • Returned items that are not in original condition and/or packaging are subject to a 15% restocking fee.

 

Payment Options

Presently, HustlerPanties.com accepts payment via:

  • Paypal

  • Credit Card (Visa, Master Card)

  • Money Order

  • Personal Check

Paypal supports payment via all major credit cards as well as e-checks, which come directly from your checking account. You do not need to sign up for a Paypal account to pay via Paypal. Paypal is a secure way of making payment.

If you would like to make payment via check or money order, simply select "Check or Money Order" as your check out payment option. Print a copy of your order and send it along with payment to: Vicious Enterprises, 2459 Tuttle St, Carlsbad CA 92008. Please note that payment via personal check will take 6-10 days longer, since personal checks must clear the bank before your purchase is shipped.

 

Mailing List

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Email:

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